PST Blog

Insights on returns management, after-sales and logistics.

All After-Sales Industry Logistics Returns Management Technology Company

refund-replace-repair-or-refurbish-a-decision-framework-for-electronics-returns 27.07.2026

Refund, Replace, Repair or Refurbish? A Decision Framework for Electronics Returns

Every defective device forces a triage decision: refund, replace, repair or refurbish. Each option carries a different cost, speed and satisfaction profile. Here is a practical framework — and why the EU's Right to Repair Directive (EU) 2024/1799 is tilting the economics towards repair.

electronics-return-rates-understanding-the-causes-cutting-the-cost 06.07.2026

Electronics Return Rates: Understanding the Causes, Cutting the Cost

Electronics returns are expensive — and a large share of them is avoidable. Here is what actually drives return rates in consumer electronics, why "no fault found" dominates the statistics, and which levers deliver measurable savings for retailers and manufacturers.

the-real-cost-of-a-return-what-retailers-actually-pay 16.05.2026

The Real Cost of a Return — What Retailers Actually Pay

A return costs far more than the merchandise value. Shipping, inspection, refurbishment, certified data wiping — we break down what retailers really face.