Insights on returns management, after-sales and logistics.
Returned smartphones and laptops carry the previous user's personal data. Reselling them unwiped exposes retailers and manufacturers to GDPR fines and reputational damage. Here is what IMEI screening, certified data sanitization and end-to-end documentation need to deliver.
Read more →Returns used to be a write-off. With the EU Right to Repair Directive (deadline: 31 July 2026), WEEE obligations and rising customer expectations, reverse logistics is becoming a differentiator. What good processes look like, and when outsourcing beats building your own.
Read more →Electronics returns are expensive — and a large share of them is avoidable. Here is what actually drives return rates in consumer electronics, why "no fault found" dominates the statistics, and which levers deliver measurable savings for retailers and manufacturers.
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A return costs far more than the merchandise value. Shipping, inspection, refurbishment, certified data wiping — we break down what retailers really face.
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The EU's right-to-repair directive has made spare parts retention periods binding for electronics manufacturers. We outline what obligations apply in 2026, where economic optimisation remains possible, and how structured spare parts management cuts service costs.
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The EU Repair Directive 2024/1799 must be transposed into national law by 31 July 2026. We explain what changes for manufacturers and after-sales service providers — and how companies should approach the new repair obligations in a structured way starting now.
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The EU is pushing the Right to Repair, the market demands sustainability. Why professional refurbishment makes economic sense for manufacturers and retailers — and how PST demonstrates with a 97% recovery rate that it works.
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Our website has been completely redesigned — clear, up-to-date and available in six languages. A reflection of our continued development under new management.
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Frank Löber takes over as Managing Director of PST GmbH. With extensive leadership experience, he is driving a complete restructuring — with the goal of making PST the technology leader in the market.
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