Workshop hall of the PST service centre in Heiligenhaus

Returns management & after-sales service for electronics, home appliances and robotics

Turning Returns into Profit.

We inspect, repair and refurbish in Heiligenhaus, Germany — specialised in robot vacuums, floor care and small appliances. With evidence for every case and a clear decision on what pays off.

up to 97% Refurbishment rate 25+ Years of service expertise 8,000+ m² Service area
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25+
Years of expertise
8,000+
m² service facility
500,000+
Service cases per year
up to97%
Refurbishment rate

Where to start

How can we help you?

01

Qualify an OEM service programme

For manufacturers and importers: repair, spare parts and documentation as an outsourced service — including the right to repair.

Start a request 02

Assess returns recovery

For retailers and marketplace sellers: inspect, refurbish and resell returns instead of writing them off.

Start a request 03

Evaluate a robotics repair pilot

For robotics and floor-care brands: a pilot with fixed volumes, diagnostic photos, test report and case report.

See robotics & floor care
Services

Three core areas. One trusted partner. Maximum efficiency.

Returns Management
PST ReLog

Returns Management

Up to 97% refurbishment rate instead of scrapping — and transparent numbers to actually plan your returns P&L.

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After Sales Service
PST Service

After Sales Service

Repair instead of replace: lower service costs and proven repair processes for the right to repair in force since July 2026.

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Logistics & Fulfillment
PST Fulfillment

Logistics & Fulfillment

Same-day shipping and up-to-date stock — connected to your shop and ERP via GoBase.

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PST Servicecenter Heiligenhaus
8.000+m²
Secured Facility
25+
Years of expertise
About PST

More Than a Service Provider.

PST - professional support technologies GmbH is one of the leading specialists for complex returns management and after-sales processes. With more than 25 years of service expertise, we develop tailor-made, flexible solutions for your products and individual requirements.

We see ourselves not as a service provider, but as a strategic partner to our clients. Long-term, healthy collaboration is our top priority.

Strategic Partner
GoBase Technology
Up to 97% Refurbishment
Full Transparency
Scalable & Flexible
Sustainable & Responsible
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Technology

GoBase —
Our Proprietary System.

Our proprietary returns management system. We agree the integration with your shop and ERP systems project by project.

  • Integration with your shop and ERP systems, as agreed
  • Dashboard and custom reporting
  • Complete documentation of every process step
  • Custom development for your requirements
  • Full transparency — anytime, anywhere
Discover GoBase
The PST Process
01
Receiving & Registration
Receiving, plausibility check, barcode assignment
02
Inspection & Analysis
Condition assessment by trained specialists
03
Refurbishment & Repair
Cleaning, repackaging, repair in our own center
04
Assessment & Classification
Evaluation by defined criteria, documented data erasure
05
Storage & Shipping
Immediate booking and preparation for sale
06
Reporting & Analytics
Custom reports, return rates, forecasts
Industry Expertise

More than 20 leading companies trust PST in these sectors

20+
B2B clients
90+
Employees
DE · AT · EU
Markets
Consumer Electronics
Home Appliances
Computers & IT
Floor Care & Cleaning
E-Commerce & Retail
Customer names available on request — we honour all NDA agreements.
Insights

Our Service Center

PST Service Center — Robotics Repair Bay
Service Center · Robotics Repair · 8,000 m²
Insights
Employee scanning the barcode of a returned device
Shipping
Get Started

Ready to turn your returns into profit?

Talk to our team and get a tailored proposal.

Get free consultation +49 (0)2102 / 1 68 97-0